OPENING HOURS: Mon- Sun: 7am-4pm ADDRESS:52 Mandurah Terrace, Scotts Plaza, Mandurah, WA PHONE:(08) 9535 4812 WEBSITE:www.facebook.com/Cafe-One58
Yesterday, some school friends and I caught up at Cafe One58 for breakfast. We had chosen this particular cafe as a few weeks ago Ally and I went there for coffee and saw such amazing food coming out form the kitchen and decided that we wanted to try it too! Also, Cafe One58 has such great reviews online too!
The 8 of us arrived around 8.30am to find that they had reserved a table for us inside in the aircon- which was perfect as yesterday was a scorcher in Mandurah. The waitress came and put cold water jugs on the table and took our coffee orders too. She was polite and friendly and advised us that once everyone had arrived, she would return to tell us of the specials and take our food orders. At 9am when all the girls were finally there, our lovely waitress came back as promised. We all ordered a variety of items from the menu including the Build your own Omelette ($16), Corn Fritters ($19), Vege Wrap with Bacon ($14), Vege Breakfast ($18), Bacon Benny ($19), Bacon and Egg Sandwich ($11) and delicious juices and coffees too.
I, as always, had a million questions about the menu in which our waitress was so patient and polite with me. The corn & zucchini fritters were not deep fried, but grilled and I could substitute the fried egg for poached and leave out the bacon that it usual came with! WA HOO! I was one happy girl! Our coffee and juice orders came out scattered in timing, some finishing their mug before others had even got theres, but I guess that is to be expected when there was only one young guy working behind the coffee machine and only 2 other waiters/waitresses that I could see! I didn’t have a coffee on this particular morning, so cannot comment- but the girls seemed happy with the taste and temperature.
Unfortunately this is where our morning became somewhat disastrous! After waiting what seemed like an eternity to get our meals, they came out (like the coffees) scattered in timing and mostly incorrect. The bacon and egg sandwich came out as a slice of toast with an egg and bacon on the side, the veg wrap came out as a veggie wrap- without the bacon that was requested to be added, my corn fritters came out with a fried egg and then when it was changed to a poached egg, it wasn’t cooked in the centre- 3rd time around it was correct! The verge breakfast was embarrassing in portion size and presentation and the bacon benny, although so perfectly presented and a great size- wasn’t delivered with the 2 additional hash browns that were added to the order!
Luckily, our waitress was an absolute champion and worked well under pressure. She took all the incorrect meals back (which were all except for the omelettes) and ensured that they were corrected and returned within prompt timing. Unfortunately this made other diners meals even slower and there were a few complaints made as we could see form our table (near the counter).
Whilst we were waiting for them to be fixed up- the waitress delivered some apricot and chocolate bliss balls to our table, compliments of the cafe, to nibble on during our wait. She was embarrassed and genuinely disappointed for us. She mentioned that as they had new staff, including a new chef, things were a little bit difficult today and she was genuinely apologetic.
Our meals were just OK- nothing to sing about but certain palatable. When I went to pay, she gave me 10% off due to our bad experience. I assured her that it wasn’t her fault and that she is a credit to the business due to her energy and positivity, despite all these problems. I wished them the best of luck for the rest of the day and we left. Perhaps they couldn’t handle the amount of diners, or perhaps it was just teething issues due to new staff and chef!